Terms & Conditions

TERMS & CONDITIONS

RETURNS:
All new merchandise must be returned within 7 days from date customer takes delivery of items for a refund and subject to a restocking fee of 25% and any shipping costs if merchandise is not returned in its original condition. Returned items are subject to a 25% cancellation fee after 48- hours of order placement and any shipping costs. Custom items are not returnable unless there is a manufacturer defect. All returns must be called in for a return authorization number (RAN), without one we will not accept any packages.

SPECIAL ORDERS:
Once orders have been placed for special orders, there cannot be a cancellation. If “special orders” were placed at a trade show customer acknowledges that all sales are final.

DELIVERY & TRANSIT TIMES:
From the day we receive your order, it normally takes 48-hours to process and ship (If your item(s) not in stock your credit card will not be charged until the item(s) ship).

We ship all merchandise with UPS Ground which normally takes 5 - 7 business days in transit. Your order is insured 100% so please call our customer service department at: 1-800-772-0252 in case of damage to merchandise. For rush orders please call to confirm if rush delivery is available.

MANUFACTURER DEFECTS:
In the event of defect in materials or workmanship our obligation shall be limited to free labor and parts for repair or replacement, solely at our option, of any part for the first year of Warranty.

DAMAGES:
All damages must be reported within 48 hours of receipt. Original packaging must be kept in order to be replaced. Failure to do so will result replacement solely at or option. I

CREDIT CARD CHARGES:
If you are paying by Visa, Mastercard, or American Express, please note that the charge on your Credit Card Statement will appear as Spa Equipment Unlimited